Privacy Policy
Last updated: April 29, 2026
1. Introduction
TriShield Insurance ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains our information practices and the choices you can make about how your information is collected and used.
We collect information about you in various ways and use that information in accordance with this Privacy Policy. By accessing and using our website and services, you accept the practices described in this policy.
2. Information We Collect
Information You Provide Directly
- Contact information (name, email address, phone number, mailing address)
- Policy information (coverage types, deductibles, coverage limits)
- Payment information (billing address, payment method)
- Personal details (date of birth, marital status, employment information)
- Claims information and documentation
- Communication preferences
- Customer service inquiries and feedback
Information Collected Automatically
- Device information (device type, operating system, browser type)
- Usage data (pages visited, time spent on pages, links clicked)
- IP address and geolocation data
- Cookies and similar tracking technologies
- Search queries and interaction history
Information from Third Parties
- Credit reporting agencies and insurance databases
- Public records and verification services
- Co-insurers and reinsurance partners
- Marketing partners and analytics providers
- Social media platforms (if you connect your account)
Relationship to GLBA
If you apply for or obtain an insurance product from us for personal, family, or household purposes, our use and sharing of your "nonpublic personal information" is also governed by the federal Gramm-Leach-Bliley Act (GLBA) and related state insurance laws. In the event of a conflict between this Website Privacy Policy and our GLBA Privacy Notice, the GLBA Privacy Notice shall govern with respect to that specific insurance product.
3. How We Use Your Information
We use the information we collect for the following purposes:
Policy Administration
Processing applications, issuing policies, managing coverage, and handling renewals and modifications.
Claims Management
Processing claims, investigating losses, communicating claim status, and distributing claim payments.
Underwriting and Risk Assessment
Evaluating risk, determining eligibility, setting premiums, and preventing fraud.
Customer Service
Responding to inquiries, providing support, and resolving complaints.
Marketing and Communications
Sending promotional materials, newsletters, and policy updates (with your consent).
Website Improvement
Analyzing user behavior, improving functionality, and personalizing your experience.
Legal and Regulatory Compliance
Meeting legal obligations, responding to requests from authorities, and preventing fraud.
Analytics and Research
Conducting statistical analysis, measuring campaign effectiveness, and product development.
4. Information Sharing
We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers
We share information with vendors and service providers who assist us in operating our website and conducting our business, including claims administrators, underwriters, and payment processors.
Insurance Partners
We may share information with co-insurers, reinsurers, and other insurance companies as necessary for policy administration and claims handling.
Legal Requirements
We will disclose your information when required by law, court order, or government request, or when necessary to protect our rights or the safety of others.
Business Transfers
In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
Aggregate Data
We may share aggregated, de-identified data that cannot reasonably be used to identify you with third parties for marketing and analysis purposes.
Fraud Prevention & Industry Databases
We may share information with insurance support organizations and fraud prevention agencies (such as the National Insurance Crime Bureau) to detect and prevent insurance fraud, or to verify the information you have provided on your application. Information shared with these organizations may be retained by them and disclosed to other insurance companies to which you may apply.
5. Data Security
TriShield Insurance implements comprehensive administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted transmission of sensitive data (SSL/TLS)
- Secure authentication mechanisms and password protection
- Firewalls and intrusion detection systems
- Limited employee access to personal information
- Regular security audits and vulnerability testing
- Incident response procedures
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right of Access
You have the right to request and obtain a copy of your personal information that we hold.
Right to Correction
You can request that we correct inaccurate or incomplete information.
Right to Deletion
You may request deletion of your personal information, subject to legal and operational requirements.
Right to Opt-Out
You can opt out of certain uses of your information, including marketing communications and tracking technologies.
Right to Data Portability
You may request your information in a portable, machine-readable format.
Florida Privacy Rights
If you are a Florida resident, you may have specific rights regarding the sale of your data or the use of sensitive personal information. TriShield Insurance does not sell your personal information to third parties. Florida residents may exercise their rights to opt-out of the processing of sensitive data by contacting us at the address provided in Section 12.
To exercise any of these rights, please contact us using the information in Section 12.
8. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to TriShield Insurance's website. We are not responsible for the privacy practices of linked websites, and we encourage you to review the privacy policies of any third-party sites before providing information.
9. Children's Privacy
Our website is not designed for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account.
10. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Retention periods vary depending on the type of information and the purpose of processing:
- Policy information: Retained for the duration of the policy and legally required periods
- Claims information: Retained for statutory periods (typically 6-10 years)
- Marketing data: Retained until you opt out
- Website analytics: Aggregated data retained indefinitely; individual identifiers deleted within 12-24 months
11. Policy Updates
We may update this Privacy Policy from time to time. Changes will be effective when posted to our website. Your continued use of our website and services following the posting of updates indicates your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
TriShield Insurance
Privacy Office
Email: info@trishieldinsurance.com
Address: 80001 West 26th St, Suite 2, Hialeah, FL 33016